Talk on their terms with multichannel communication.
Gather all your communication channels—whether email, SMS, Live Chat or more—to never miss a beat in the conversation.
A single, visual message center.
Manage all your customer communication channels from one place. Whether they talk to you via email, SMS, Facebook, WhatsApp or anywhere else, their message will be easily visible in one, collaboration-friendly space. All replies will be automatically formatted to the channel in question, so the entire conversation will be perfectly seamless from the customer perspective too.
Clear up any confusion.
Everyone on your team can see each message, including both the original sender and receiver.
No duplicate replies, confused ownership or important communications slipping under the radar. With the entire team working from the same queue, you can see exactly what’s going on at any moment.
An unrivaled customer experience.
All the customer’s history will be gathered together and easy to see—it doesn’t matter if they tweet you, email you or contact you any other way. With the entire context at your fingertips, you can avoid repeated questions and understand the customer’s mindset.
Quick-and-easy automation.
Starting conversations, solving problems, and making sales is what your team is best at. So, let them do that. We’ll take care of the behind-the-scenes busywork. Automate triage or routing, trigger SLA alerts, and instantly organize messages. If it can be automated,
it will be.
An omnichannel inbox for
multichannel success.
Team inboxes
Shared, collaborative inboxes where email, live chat, SMS, and other channels culminate.
Setting rules
Sort incoming messages, redirect to individual people, or manage SLAs. You set the rules.
In-depth analytics
Get both an overview and detailed understanding of what’s going on, from activity to response time to individual performance.
Assign to team members
Ensure individual responsibility by assigning specific messages to the best person available—and build workload-balancing automations so they don’t get overwhelmed.
Message templates
Avoid wasting time rewriting the same messages by saving your best templates and responding in record time.
Communicate across channels the Pipeline.so way.
- All messages in one place.
- Context for the entire team.
- Easy workflows and routing capabilities.
- Order and manage messages as a team.
